If you have any issues with your toy such as damages, defects, or missing parts, you can request a replacement or spare parts by sending an email to mia@moovertoys.com. Make sure to include a picture of the toy and a brief explanation of the problem. Don't forget to provide your full shipping address as well. Mia will then assist you by sending the replacement parts or a new toy. It's a simple and easy process to resolve any concerns you may have.