FAQ

FAQs

Order Status

  • Has my order shipped? To check the status of your order, go look in your email inbox. Everything will be provided.

  • How do I change quantities or cancel an item in my order? Visit the "My Account / Order Status" link to view your orders. From there, you can edit your order. Please note that once an order has begun processing or has shipped, it can no longer be edited.

  • How do I track my order? Track your order using the tracking link provided with your order confirmation

  • My order never arrived. If your order hasn't arrived, track its status using the "My Account / Order Status" link. Ensure all items have been shipped, and if needed, contact the shipper.

  • An item is missing from my shipment. Track your order using the "My Account / Order Status" link. If the item shows as delivered but is missing, contact customer service.

  • My product is missing parts. Track your order using the tracking link provided with the order confirmation. If all items have been delivered but parts are missing, contact customer service at mia@moovertoys.com.

  • When will my backorder arrive? Backordered items depend on our suppliers' stock. Once available, we'll ship the item to you.

General

  • How much is my shipping? Shipping costs are calculated automatically during checkout. You can read more here

  • How do I return my product? Contact us here or read our return policy

  • I received the wrong product. Contact customer service within 72 hours of receiving the product.

  • What is your return policy? Refer to our Terms & Conditions for our return policy.

International Shipping

  • Do you ship to my country? We ship to most countries, but some countries might be banned for selling or shipping. Check our shipping terms here

  • What are my payment choices? Choose from our available payment options during checkout.

  • When will my order ship and what are my shipping charges? Shipping charges are calculated during checkout. We'll ship your order after receiving payment. Check our policy here 

  • What is the return policy? Refer to our Terms & Conditions for details.

Additional Support

  • How do I find my product? Use the navigation menus or search bar. Contact customer service if you need assistance.

  • How do I navigate the site? Click on categories or use the search bar. Contact customer service for help finding products.

  • How do I use a coupon? Enter your coupon code in the designated box at checkout.

Pricing and Billing

  • Do I have to pay sales tax? Sales tax is applicable only if you're in the same state as our warehouse.

  • I have a question on my charges.  For further assistance, contact customer service.

  • I need a copy of my receipt/invoice. Contact us a mia@moovertoys.com

  • When will my credit appear on my account? Credits typically take 7-10 business days from when we receive your item(s).

  • When will my credit card be charged? Your credit card will be charged within 24 hours prior to shipment.

Guarantees

  • Low Price Philosophy We aim to provide the best value at the best price, saving you money.

Privacy Policy

Security

  • This website is secured with SSL encryption for maximum security.

Additional Support